Frequently Asked Questions
JEWELRY
Do you offer custom designs?
For weddings, gifts or any custom request please contact us directly using our email hello@shopsabicollective.com - we would love to customize a design for you.
How long will it take to get my Sabi piece?
Every single Sabi jewelry piece is made to order & made by hand. Please allow 7-14 days for your piece to be created before expecting to receive your tracking number. Shipping time will be in addition to that.
We are not responsible for any delays in shipping, so if you require your item to arrive quickly, we suggest choosing a faster shipping option at check-out.
Rush Orders
If you require a rush order, (your Sabi piece made quicker than our usual time), please email hello@shopsabicollective asap to notify us of the date you require your item by. There will be an additional $50 rush fee.
SHIPPING
Please ensure that you are providing the right address at checkout. We are not responsible for wrong delivery if you have input wrong or insufficient shipping details. Please always leave your telephone number & email address as this allows us to contact you if we have any questions.
Do you ship internationally?
Yes. For international shipments we use UPS, FED EX or DHL.
Please keep in mind we are not responsible for any custom fees and duties that may apply.
Can I return my jewelry if I change my mind?
Our client’s satisfaction is very important, however as each piece is handmade & for hygiene purposes we do not accept returns or exchanges on jewelry. However, if you're experiencing any issues please contact us directly hello@shopsabicollective.com and we will be more than happy to assist you.
What materials do you make your Jewelry with?
We use hypo-allergenic, nickel & lead-free metals. Our pieces are a mix of gold-filled materials as well as gold plated brass & stainless steel.
We use natural materials including shells, beads, natural gemstones & real freshwater pearls, chosen for their high grade and lustrous shine.
Each piece of our jewelry contains a detailed listing of all materials used. Please note that each piece is hand crafted using natural materials - this means there will be slight variations in comparison to what you see in our catalog.
How do I care for my Sabi jewelry?
Your Sabi jewelry will arrive with care instructions. Please protect your pieces by storing them in separate pouches & avoiding extreme temperatures, banging, scratches & harsh chemicals. To avoid damage, we recommend you remove your Sabi jewelry when sleeping, bathing/showering in freshwater, sea water & chlorinated water. Avoid spraying perfume or applying sunscreen or cream directly to or to skin near your jewelry as this can cause it to rust or fade. Keep them clean with a soft cloth. Please keep in mind that each piece of Sabi jewelry is hand-made, high-end costume jewelry, it is not fine jewelry & no two pieces are ever exactly alike.
Will my jewelry tarnish?
If you follow the care instructions, your Sabi jewelry will last beautifully. Our gold-filled pieces should not tarnish with proper care & our gold-plated jewelry should not tarnish easily when treated delicately. However, if exposed to elements such as sea air & water this may cause your Sabi pieces to tarnish.
